These Terms & Conditions apply to all purchases and services provided by Aukurban. By placing an order with us, you agree to the following:
1. Order Confirmation
- All orders must be confirmed in writing (via WhatsApp/email).
- Custom orders will proceed only after design/artwork and product specifications are approved by the client.
- Once confirmed, orders cannot be cancelled or changed.
2. Advance Payment
- A minimum 70% advance is required to initiate production.
- The remaining 30% must be cleared before dispatch.
- Payments can be made via UPI, bank transfer, or other accepted methods as discussed.
3. Delivery Timeline
- Standard delivery timeline is 15–20 working days from the date of advance payment and final approval.
- Timelines may vary based on order volume, customisation complexity, or external delays (e.g., courier issues, supplier delays).
4. Shipping & Logistics
- Shipping and transportation are generally the buyer’s responsibility, unless otherwise agreed.
- Aukurban is not liable for delays, damage, or loss once the parcel is handed over to the courier/logistics partner.
5. Product Quality & Variations
- Minor variations in size, colour, print alignment, and fabric may occur due to production methods and are within industry tolerance.
- Products are crafted to match the approved samples/specifications; however, slight differences are not considered defects.
6. Printing & Design
- Printing charges are not included in product prices and will be quoted separately based on size, method, and complexity.
- Aukurban will not be held responsible for issues related to low-quality artwork files provided by the client.
- Client approval is final for all designs and placements before production.
7. Return & Refund
- Returns are only accepted for genuine defects or incorrect items, as per our Return & Refund Policy.
- Refunds are processed only when replacement is not feasible. Refer to our detailed policy for conditions.
8. Intellectual Property
- By sharing your logos or artwork, you confirm that you own or have permission to use them.
- We do not claim any rights over your intellectual property unless otherwise agreed.
9. Pricing & Validity
- All quotations are valid for 30 days from the date of issue.
- Prices may change based on fabric availability, quantity, or market conditions.
10. Disputes & Jurisdiction
- Any disputes will be addressed in accordance with Indian laws.
- Jurisdiction lies with Delhi courts only.
For queries, reach us at:
📞 +91 8506969751
📧 theaukurbancompany@gmail.com