Thank you for choosing Aukurban! We are committed to providing you with the best shopping experience, including a seamless and reliable shipping process. Please review our Shipping Policy below for information on shipping rates, delivery times, and other important details.
1. Shipping Destinations: We currently ship within India. We do not offer international shipping at this time.
2. Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving payment and order confirmation. During high-demand periods, processing times may be extended, but we will keep you informed of any delays.
3. Shipping Methods: We offer standard shipping through our trusted courier partners. The shipping cost and estimated delivery time will be displayed at checkout based on your location.
4. Shipping Charges: Shipping charges are calculated based on the weight of your order and the delivery location. The exact shipping cost will be displayed during the checkout process.
5. Estimated Delivery Time: The estimated delivery time is provided at checkout and is based on the shipping address. Please note that delivery times may vary due to factors beyond our control, such as weather conditions or unforeseen disruptions in the shipping process.
6. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order by visiting the courier’s website and entering the provided tracking number.
7. Shipping Delays: While we strive to ensure timely deliveries, unforeseen circumstances may cause delays. Aukurban is not responsible for delays caused by the courier service or other factors beyond our control.
8. Undeliverable Packages: In the event that a package is undeliverable due to an incorrect address provided by the customer, refusal of the package, or failure to collect the package from the courier, the customer will be responsible for any additional shipping charges incurred.
9. Missing or Damaged Items: If your order arrives with missing or damaged items, please contact our customer service team within 48 hours of receiving the package. We will work to resolve the issue promptly.
10. Contact Information: If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at [customer service email] or [customer service phone number].
By placing an order with Aukurban, you agree to the terms outlined in this Shipping Policy.
Thank you for choosing Aukurban!