At Aukurban, customer satisfaction is our top priority. We take great care in manufacturing and printing every product to meet your exact specifications. However, due to the customized nature of our products, we follow the policy outlined below:
🔁 Returns
As most of our products are made-to-order and customized, we do not accept returns unless:
- The item delivered is defective, damaged, or different from what was confirmed at the time of order.
- There is a manufacturing fault or major printing error.
To be eligible for a return:
- You must notify us within 48 hours of receiving the product.
- The product must be unused, in its original packaging, and with all tags intact.
- A photo/video proof must be shared for our internal review.
💸 Refunds
Refunds will be processed only in the following cases:
- If we are unable to fulfill your confirmed order.
- If a returned item (approved by our team) is not eligible for replacement due to stock or production issues.
Once approved, refunds will be credited back via the original method of payment within 7–10 working days.
🔄 Replacements
If your order qualifies under our return policy, we will prioritize a free replacement over a refund.
❗ Important Notes
- We do not accept returns or refunds for orders where design, size, color, or artwork was approved by the customer before production.
- Minor variations (within industry tolerance levels) in color, print alignment, or sizing are not considered defects.
- Return shipping (if approved) must be arranged by the customer unless otherwise stated.
For any concerns or to initiate a return, please contact us at:
📧 theaukurbancompany@gmail.com
📞 +91 8506969751