We want you to be completely satisfied with your purchase from [Your E-commerce Website]. Therefore, we offer a 15-day return policy from the date of delivery for eligible items.

Eligibility Criteria for Returns

  1. Items must be unused, in their original packaging, and in the same condition as received.
  2. Certain items, such as personalized or perishable goods, are not eligible for return.
  3. Items must have their original tags, labels, and accompanying documentation intact.

Return Procedure

  1. To initiate a return, please contact our customer service within 15 days of receiving your order.
  2. Our team will guide you through the return process, including providing a return authorization and shipping instructions.
  3. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Refund Process

  1. Once we receive the returned item and verify its condition, we will initiate the refund process.
  2. Refunds will be processed using the original payment method within [X] business days, excluding any shipping charges.


If you wish to exchange an item, please follow the return procedure as outlined above and place a new order for the desired item separately.


Orders can be canceled within 24 hours of purchase. Contact customer service immediately for cancellation requests.

Final Notes:

Aukurban reserves the right to amend these terms and conditions at any time without prior notice. By making a purchase, you agree to abide by the terms and conditions outlined herein.

Please review our full Terms of Service and Privacy Policy for further information.