We want you to be completely satisfied with your purchase from [Your E-commerce Website]. Therefore, we offer a 15-day return policy from the date of delivery for eligible items.
Eligibility Criteria for Returns
- Items must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as personalized or perishable goods, are not eligible for return.
- Items must have their original tags, labels, and accompanying documentation intact.
Return Procedure
- To initiate a return, please contact our customer service within 15 days of receiving your order.
- Our team will guide you through the return process, including providing a return authorization and shipping instructions.
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refund Process
- Once we receive the returned item and verify its condition, we will initiate the refund process.
- Refunds will be processed using the original payment method within [X] business days, excluding any shipping charges.
Exchanges
If you wish to exchange an item, please follow the return procedure as outlined above and place a new order for the desired item separately.
Cancellations
Orders can be canceled within 24 hours of purchase. Contact customer service immediately for cancellation requests.
Final Notes:
Aukurban reserves the right to amend these terms and conditions at any time without prior notice. By making a purchase, you agree to abide by the terms and conditions outlined herein.
Please review our full Terms of Service and Privacy Policy for further information.
